Thank you for choosing BagKits! We are committed to providing you with high-quality goods and services. If you are not satisfied with the items you purchased, you can apply for a return or refund according to the following return and refund policy. Please read this policy carefully to complete the relevant process smoothly.

1. Return and Refund Conditions
Applicable Scope
You can apply for a return or refund in the following cases:

The items has quality problems (such as damage, defects, etc.)

The items is seriously inconsistent with the description

The items you received does not match the order

The items is unused and remains in its original state (labels are not removed, packaging is intact)

Inapplicable cases
The following cases do not support returns or refunds:

The items is opened or used for non-quality problems

The items is damaged by human factors (such as stains, cuts, etc.)

Exceeding the return period (see below for details)

2. Return period
You can apply for a return without reason within 30 days from the date you receive the items.

If there is a quality problem with the items, please contact us within 30 days after receiving the items.

3. Return Process
Contact Customer Service
Please contact our customer service team through the following methods:

Email: support@bagkits.co.uk

Submit Application
Provide your order number, items information and reason for return, and our customer service will review and confirm the return for you.

Returning Goods

Please send the items back together with the original packaging, label, and invoice (if any).

Please send it back by express delivery and keep the express delivery number for easy reference.

Refund Processing

We will process the refund for you as soon as possible after receiving the returned items and confirming that it meets the return conditions.

The refund will be returned to your payment account by the original route, and the specific arrival time will be subject to the bank or payment platform.

4. Refund Instructions
Full Refund
If the items is due to quality problems or wrong goods are sent, we will refund the full amount (including the items amount and the original order shipping fee).

Partial Refund
If the return is due to no reason, the refund amount is the items amount, and the shipping fee shall be borne by the customer.

Refund Time
Refunds are usually processed within 7 business days, and the specific arrival time may vary depending on the payment method.

5. Exchange Service
If you need an exchange, please contact customer service within 30 days of receiving the items. We will arrange the exchange for you, and the specific process is similar to the return. Please note that the exchange service is only applicable to different colors or sizes of the same items.

6. Notes
Please make sure that the returned items is intact, including the items itself, packaging, labels and accessories.

Please use a reliable courier service when returning and pack it properly to avoid damage during transportation.

If the items is damaged or lost due to customer reasons, it may affect the refund or exchange processing.

7. Contact Us
If you have any questions about the refund or return policy, or need help, please feel free to contact our customer service team:

Email: support@bagkits.co.uk

Phone: +44 7311055129

Address: 23 Sandon Steeet, New Basford, Nottingham NG7 7AL, United Kingdom

Thank you for your support and trust in BagKits! We will wholeheartedly provide you with quality service.